The Technology Tipping Point

An opportunity or a threat?

Many of us talk about Tipping Points, but not everyone understands their significance. A tipping point can be both an opportunity for a business and a threat.

There are lots of definitions of “Tipping Points” but they all derive from the same origin. It’s the point at which a series of small changes or incidents becomes significant enough to cause a larger, more important change and often irreversible change.

For many industries, the first phase of technical tipping point has been reached. Consider banking where almost all key transactions used to occur in the bank but today, with an app, customers can handle most tasks without leaving their homes. In short, the tipping point was giving customers control of and visibility to their transactions. As more and more industries move in this direction, customers come to want and expect this type of control and visibility into their business transactions.